Shipment Upgrade Notice:
We've put more focus on making sure the items get delivered to our customers as quickly as possible. So, in order to provide better service, we'll upgrade our shipping system during 1/28/2019 - 2/12/2019. Please note that:
For the US, DE, UK, FR customers, orders placed in 2/3/2019 - 2/10/2019, your items will be shipped out within 24-48 hours.
For the customers of other countries, orders placed in 1/28/2019 - 2/12/2019, your items will be shipped out on 2/13/2019.
We offer three shipping methods for US customers
USD$5.99 to the United States via Standard Shipping for orders amount less than $45 with 5-7 business days.
Free Standard Shipping to the United States for orders over USD$45 (shipping cost excluded).
USD$9.99 to the United States via Expedited Shipping with 3-5 business days
For Canada customers, the shipping time is 5-7 business days for Standard Shipping and 3-5 business days for Expedited Shipping.
For Germany, France, Italy, Spain, Australia, and the United Kingdom, the shipping time is 7-10 business days and 3-5 business days for Expedited Shipping.
For other countries, the shipping time is 7-20 business days for Standard Shipping.
- Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 1-3 business days and is NOT included in the overall “shipping time”.
- Shipping times can be affected by variable customs clearance times or public holidays.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the customers. The final cost does not include import duties and sales taxes, all these additional fees must be paid by the customers.
- It normally takes 1-2 business days for us to process your order. Please note that this does not include holidays and weekends.
* Shipping time is estimated and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.
* Shipping cost is estimated, and actual shipping cost will be shown on the checkout page
* The import duties and sales taxes are not included in the final cost, so there's a need for the customer to pay additional fees of import duties / local sales taxes.
30-Day Unconditional Money-Back Guarantee
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND if you are unsatisfied for any reason. If the reason for return is not quality-related, the customer must pay return shipping costs.
6-Month Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND, including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned, then we will offer a 50% REFUND.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND, including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or miucolor.com.
For purchases made through third-party retailers
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty conditions and procedures.
Generally, all products sold by MIU COLOR products enjoy a 6-month warranty, though specific warranty conditions may vary between products. MIU COLOR reserves the right of final explanation.
Registered MIU COLOR members enjoy a 12-month extended warranty. click here . to become a member now.
MIU COLOR reserves the right for final explaination.If you have any other questions or inquires, feel free to contact us .